FAQs | THESE ARE THE QUESTIONS THAT YOU USUALLY ASK US AND OUR RESPONSES

If your downloaded file seems empty or got a bit wonky, it might have taken a hit during the download process. Consider switching up your internet browser – sometimes that's all it takes to get things back on track. Also, keep an eye on your network connection; a sudden nap from your computer might interrupt the download and leave you with a corrupted .zip file.

Upon completing your purchase, you'll promptly receive an email containing the download links. Additionally, you can access these links on the "Success" screen immediately after a successful transaction.

If you're having issues with the product, please take a moment to fill out the contact form here. We're here to assist you and address any concerns you may have.

Accidentally purchased more copies than intended? Not a problem! Just fill out the contact form here along with your order number, and we'll quickly process a refund for the surplus copies.

Absolutely! We strive to keep our products current and user-friendly. Once you've made a purchase, you're in line to receive updates. We will communicate updates via our newsletter and our social accounts, so be sure to follow us!

If you're having trouble unzipping downloaded files on your desktop, it might be due to an incomplete or corrupted download, often caused by interruptions in your internet connection or problems with your computer's unzipping utility. Here's what you can do:

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• Restart your computer and modem (if possible).
• Re-download the files, ensuring a stable internet connection.
• Attempt to unzip the files. If successful, it was likely a download issue.
• If the problem persists, consider installing a third-party unarchiving app such as The Unarchiver, iZip (Mac), or 7-Zip (Windows).
• Use one of these third-party apps to unzip the files.

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The necessity of Photoshop depends on the product you're interested in. For items like mockups and gradients, Photoshop is essential. However, some other graphic resources and textures are compatible with all professional image editors. Please refer to each product page for specific software compatibility details.

Absolutely! Our products come with detailed instructions on customization. Whether it's adjusting settings, modifying elements, personalizing features, you're new to the process or an experienced user, you'll find comprehensive guidance included with each product.

If you're experiencing difficulty accessing the product on your mobile device, try these steps:

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• Ensure you have a stable internet connection.
• Clear your browser cache.
• Try accessing the product using a different browser.

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Please note that our products (with some exceptions that will be specified on the individual product page) are meant to be used with a pc or laptop.

Usually, digital products become non-refundable and non-returnable once downloaded. However, if the product is proven to be defective and inform us within 10 days of your purchase, we'll either offer a replacement or refund. Please note that returns aren't accepted for sale items or bundles.

Choosing the right license depends on the nature of your work.To simplify, if it's for personal, unpaid endeavors, non-commercial use, a Personal License is the way to go. For any work involving payment from clients, a Commercial License is sufficient, unless you're a substantial company or agency — In this case an Extended License is the recommended choice.

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Explore the details of each license type here

No problem! If you're interested in upgrading your product license, get in touch with us, and we'll provide the necessary information and support to make the process smooth and straightforward.

The number of devices you can use our products on varies depending on the product type. For fonts, it hinges on the type of use and the restrictions associated with each license, and the same principles apply to other products. Take a close look at the use cases and license details here, and if you need some help, feel free to reach out. We're here to guide you through the process.

Absolutely! We not only allow it but actively encourage the use of God Control products in commercial projects and products for sale. Our products are tailored for professional designers and artists, offering high-quality solutions that save you time and money. There are, however, some limitations; please refer to our licenses here for more details.

No, sharing is not allowed. Each license corresponds to a single user. A purchased product under a single user license can be installed on the user’s computer for use by the same individual. It's important to note that a product with a single user license cannot be installed on multiple computers for use by multiple users. If multiple designers of the same studio/agency/company have to work on the same client project, each one of them must have his own license.

Not at all! Your product license covers the usage of our products in client projects. No need for your clients to secure an additional license. It's hassle-free and designed to support your creative work.Please be sure to check all the details on our licenses page.

Short answer, yes. It all depends on the type of license, that is different for fonts and for the other graphic produtcs.

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Please be sure to check all the details on our licenses page.

Absolutely! We offer bulk licensing options tailored for businesses and agencies. Contact us, and we'll provide you with the necessary details and assistance to accommodate your specific licensing needs.

No need to worry! Our licenses do not have an expiration date. Once you acquire a license for our products, it stays valid for an unlimited duration, providing you with ongoing access and usage rights without any time constraints.

You have multiple payment options when making a purchase. We accept major credit and debit cards through Stripe, such as Visa, Mastercard, American Express, Apple Pay and others. Additionally, PayPal is also accepted, offering flexibility and security in your transactions. Just select your favorite in the cart or on the checkout page.

If you've successfully placed an order but haven't received an email, please check your spam folder or any alternative email addresses used during checkout. For PayPal payments, the order confirmation goes to your PayPal email address, regardless of the email entered at checkout.

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For all other issues:

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Typo's and mis-spellings errors:

If you suspect a typo or mis-spelling in your email, drop us a line here, and we'll assist in retrieving your information.

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Credit & Debit card orders:

Orders paid by credit or debit card are sent to the email used during the order placement.

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Apple Pay:

If you used Apple Pay, your order email will be sent to the email associated with your Apple ID, even if a different email was entered during checkout.

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Payment declined but charged:

If your payment was declined but you see a charge on your bank statement, this is likely a temporary authorization, don’t worry. It will usually be reversed within the next 24 hours. If after two days, you still haven’t seen a reversal, please contact us.

If you've recently completed your order and are unable to find your order confirmation email or download link, here’s what to do:

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• For PayPal payments, your order confirmation is sent to the email address associated with your PayPal account.
• Check your email's spam folder or search using the subject text "Order #GODCONTROL" to locate the confirmation.

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Absolutely! Our checkout system doesn't generate invoices by default, but if you require one, simply contact us here, and we'll provide it.

If your payment didn't go through because your card was declined, it's likely due to your bank's decision to decline the transaction. To resolve this issue, we recommend reaching out to your bank directly and inquiring about the reasons behind the declined transaction.